What is Complex Care?
Complex care is required for individuals who deal with chronic health conditions and chronic illnesses. Their support plan will be tailored to their unique needs to ensure that they receive the specialist care that they require.
Be proactive
There are a wide variety of conditions that might be considered complex. These conditions may include: neurological disorders (e.g. Parkinson’s or Huntington’s), brain injuries (e.g. strokes or cancer), spinal injuries (e.g. spinal chord injuries), mental health conditions (e.g. schizophrenia or anorexia), developmental and learning disabilities (e.g. autism or down syndrome) and other health conditions (e.g. locked-in syndrome or motor neurone disease). People with heart conditions or diabetes may also be covered by complex care.
As the conditions covered are so varied, the care that each individual needs is also unique. The services needed can cover:
- Enhanced support – Physical rehabilitation, speech and language therapy, behavioural support
- Individual support – Personal care, meal preparation, household management
- Social support – Crisis management, social and community support
Often, a team of health professionals will work together on each individual case. The team might consist of nurses, doctors, therapists, social workers and case managers to ensure that the patient gets all the care that they require.
Complex Care Management
There are many different elements that need to be monitored for managing complex care requirements, it’s far more than just a job that anyone can simply do – there is often a complex support plan in place that needs to be followed by a dedicated team.
Types of Services
The areas covered by complex care are vast, but they are underpinned by quality care and person-centred support. When looking for healthcare workers to meet the support needs of those with complex care requirements, it is essential that they are the right candidate.
Complex care services can include anything from live-in care and support to support. For those with neurological conditions, brain injuries, spinal cord injuries or physical disabilities, the care and support of those in the healthcare sector is essential and life-changing.
These healthcare services can be provided in various settings, from hospital treatment, to care homes and even in the patient’s own home. Though some people may have family support, in many instances, patients will require immediate support from health and social care professionals.
Mental Health Support
In the UK, 1 in 4 people experience some kind of mental health problem each year. In some instances, mental illness can be debilitating and require extra support from specialist mental health professionals. From dementia to anorexia, mental health is incredibly complex – psychologists, psychiatrists and general care workers may be required to supply the necessary care and emotional support required by each individual.
Patients may require counselling, therapy and assistance with medication. All of this requires medical staff who have knowledge on how to deal with complex and sometimes challenging workloads.
Resourcing
There’s no one-size-fits-all when it comes to complex care. The care that each person receives is unique and dependent on their unique condition.
Options
Funding and staff to help patients comes from a variety of places. The NHS will often provide healthcare specialists, some people may receive care as a social care benefit and others might also seek additional care through the private sector.
As recruiters, you may be required to find a huge range of healthcare professionals, including complex care nurses, occupational therapists and support workers – all of whom play an essential role in meeting the varied needs of complex care services.
Responsibilities
The people you recruit are going to have many responsibilities that will play a critical role in complex care.
They may be in charge of developing care plans for individual patient care, providing medical or nursing oversight or coordinating care for a range of patients. They may need to provide comprehensive care to one patient, or provide care to several patients – within complex care, it can vary on a case by case basis.
You’ll be looking for top talent that can manage complex needs, communicate with patients and families and deliver the support needed.
Recruiting for Complex Care
Recruiting for complex care needs a tailored approach which can ensure that the right professionals are matched into roles. Recruitment agencies who source healthcare professionals for complex care often face unique challenges in finding candidates with the correct skills and experience.
How Eclipse Recruitment Software Can Help
Eclipse is designed to help recruitment agencies streamline their processes and ensure that recruiters can find and manage talent effectively and efficiently.
Integrated CRM
Our CRM system, Eclipse Core Pro is designed to support the full recruitment lifecycle, from candidate screening and tracking to vacancy and compliance management. This can ensure that candidates with the right skills and experience can be quickly identified and placed into roles.
Candidate Tools
Eclipse offers a candidate mobile app with web integration so that applicants can update their profiles, submit documents and keep up to date with the progress of their application. For sourcing specialists such as complex care nurses, therapists and support workers this can be incredibly useful.
Workflow Automation
Using Eclipse, you’ll be able to automate administrative tasks such as scheduling interviews, sending reminders and managing compliance checks to give your recruiters more time to engage with candidates and understand their suitability for roles in complex care.
Analytics and Reporting
Give your recruiters the insights they need with powerful analytics. Gain insights into performance, such as the success rates of placements and candidate retention. A data driven approach can help to optimise recruitment strategies for better outcomes.
Compliance Management
Eclipse simplifies compliance management to ensure that your candidates meet the strict healthcare regulations that are in place for complex care roles, so that your recruiters can easily monitor that certifications, qualifications and other documents are up to date.
By leveraging Eclipse’s tools, recruitment agencies can efficiently manage the hiring process for complex care roles, ensuring that the right professionals are in place to deliver the essential support needed by patients with complex and varied healthcare needs.
